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1. I've forgotten my password?
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Please use our Self Service password reset tool that can be found by
clicking on the Forgot my password link on the Connection Point Home Page.
If you have not registered to use this service yet, please call the
Harland Clarke Service Desk at 800-643-5737 and they can reset your
password. The individual's name must match the name we have on file,
otherwise a Supervisor's approval is required. |
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2. I'm being asked to change my password, what do I do?
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Various reasons can be the cause for the need to change a password.
When presented with the new password boxes, type in the new password
(follow the Password Construction Rules), tab to the second new
password box and retype the new password for validation. |
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3. I'm getting "CESN - Not Authorized" error messages, what does this mean to me?
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This message means the password for the particular ID is no
longer valid and will need to be reset. Please use our Self Service
password reset tool that can be found by clicking on the Forgot my
password link on the Connection Point Home Page. If you have not
registered to use this service yet, please call the Harland Clarke Service Desk at 800-643-5737 and they can reset your password. |
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4. How do I get an ID?
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Check ordering IDs can be requested via the Harland Clarke Security
Department email address of PartnerIDRequest@Vericast.com. |
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