VEAP - Frequently Asked Questions 3.0.4


> Top > Order Entry FAQ
FAQ: Order Entry FAQ

Frequently asked questions around the order entry

1. What does "Start Number" mean?
This refers to the starting number on checks found in the top right corner. The system automatically updates on reorder.
2. What does the field "Acct #" stand for?
Acct # refers to the banking account number assigned by the financial institution.
3. Do I need to fill in my entire address?
Typing the zip code on a blank address line and pressing [Continue] will automatically fill in the city and state. If the city and state does not automatically populate, then type the City, State, and Zip Code in the spaces provided and press [Continue].
4. What does AddressNet do?
AddressNet allows the user to ensure the address portion of the personalization and the shipping address are accurate. AddressNet uses a database provided by the United States Postal System (USPS) to check the accuracy of an address entered on the system.
5. How do I know what billing code to select?
The billing codes are:

N (Normal) - This is the standard billing method for the product(s) ordered. Displayed in the Express and Build an Order mode only. This field should be changed only when non-standard billing is desired.

C (Customer) - The individual(s) or business operating the account will be billed for the product(s).

I (Institution) - The financial institution will be billed for the product(s) ordered.

E (Employee) - An order for a financial institution employee.

O (Officer) - An order for a financial institution officer.

R (Reprint) - A reprinted order due to a Harland Clarke error. Corrections will be made on the reprinted order at no charge.

L (Lost-In-Mail) - A reprint of an order lost in the mail at no charge.

B (Bulk Mail) - mailed after the 10th business day.
6. When should I use the bill code "R"?
R stands for reprint. R should be used if the order was incorrectly printed due to a Harland Clarke error.
7. When should I use the bill code "L"?
L stands for Lost-in-Mail. L should be used if an order is NOT RECEIVED after the designated delivery time frame has expired and the address for shipping is correct.
8. What does the field "binder" mean?
Binder lets the user order a cover or binder for business checks.
9. What does the field "BR" stand for?
BR refers to the branch number.
10. What does the field "cover" mean?
The cover field allows for user to order covers for checks.
11. What does the field "cut" mean?
The cut field allows for user to add pridemarks, collegiate logos, initials, or standard logos on checks.
12. What are the choices for the field "Ship To"?
The "Ship To" field designates where to ship the orders to. The four choices are:

Personalization - mail to the address in the personalization field

Branch - mail to the financial institution branch of the user

Foreign - mail to a foreign address

Alternate - mail to an alternate address
13. How do I enter deposit tickets?
To order deposit tickets without checks, go through either the build an order mode and select deposit ticket or through Express Order and enter the appropriate code from the drop-down list.
14. What does "Entry date of order" mean?
This is the date the order was entered on the system.
15. How do I get choices for expedited delivery?
Expedited delivery is through Delivery Methods. Delivery Methods are viewed on Detail screens within Build an Order, Express Order, or on the Checkout page.
16. What does Foreign Address mean?
Foreign Address is usually a military address.
17. How do I log onto the application?
At the Signon screen, type in your user ID and password and click [Continue]. To request additional ID's, call the Technical Support desk at 1-800-643-5737.
18. What can I do within the Inquiry Screen?
The Inquiry/Order Status screen will display the last order placed. From here, you can verify the personalization and account activity, the product ordered, the ship date, and the status of the order (entered, printing, shipped, cancel, rerun, forward).
19. What is the purpose of the Update Account Info screen?
This was formerly known as Maintenance on the @branch site. The purpose of the maintenance screen is to notify Harland Clarke of a change in an account holder's information, such as an address change.
20. What does the field "osl" stand for?
OSL refers to Over Signature Line printing. If a special program is chosen which has words printed over the signature line, the words will automatically appear in this field. Otherwise the account holder can specify text they prefer. NOTE: Whatever is typed in this field will appear on the check.
21. What information do I need when placing a personal order?
Verify correct spelling of the account holder's name. Verify the account holder's address. Has the account holder recently moved? Has their phone number or area code changed? Verify if they need a cover. Asking questions like this will ensure the order is done right the first time.
22. What does the field "Personalization" do?
Personalization is the name and address as it will appear on the check or label. Correct spelling, punctuation, and spacing is the responsibility of the institution user.
23. What does Preview Product do?
Preview Product allows you to review and verify your product order on a sample screen before it is added to cart.
24. What does the "Product Code" field mean?
This is the Harland Clarke product code for the order.
25. What does the field "Quantity" mean?
Quantity allows the user to select the quantity of their order ( number of checks, pads of deposit tickets, stamps, etc...)
26. What does the field "Spcl Program" mean?
Special Program Code. This is a two character club code that may or may not be applicable to your institution. If using a Spcl Program code, leave the bill code to normal (N). Employee orders must have an [E] in the bill code field.
27. What does "TR#" stand for?
This the financial institution Transit Routing Number (ABA number).
28. What is a manual check vs. a computer check?
A manual check is a checkbook or binder of checks that can easily be used outside of the office and are hand-written. Computer checks are used with accounting software and are printed in your office or home.
29. What is a laser check vs. a continuous check?
A laser check is an 8.5” x 11” sheet of paper and works on laser or inkjet printers. A continuous check has tractor feed down each edge and runs on a dot-matrix printer.
30. What does parts or plies mean?
Parts or plies refers to how many copies of each check or deposit ticket you will get.
31. What is reverse collate?
Reverse collation means your checks will be in order with the largest check number on top. Check numbers continue in descending order, ending in a smaller number. (Normal collation means the lowest number is on top.)
32. What is the recommended screen size for this application?
The recommended screen size is 15", 800x600 resolution minimum.
33. When should I use the Reorder No Change function?
If you are doing a reorder with no changes, except for quantity, then you can use the Reorder No Changes mode. The start number will be automatically updated once the screen is entered. For a reorder with changes, use either the Express Order or Build an Order mode.
34. What are the supported browsers for this application?
The supported browsers for ConnectionPoint are Internet Explorer 5.0 or higher or Netscape 4.1 or higher. The browser must be Java and JavaScript enabled with 40 or 128 bit encryption and must support Secure Socket Layer (SSL). The JIT compiler must be disabled on Microsoft Internet Explorer.
35. Whom do I contact for Product Questions?
For product questions or to place a phone order with Customer Service, please contact either the Harland Clarke Banking Representatives at 1-800-858-3355 or Harland Clarke Credit Union Representatives at 1-800-247-6148.
36. Whom do I contact for General Questions?
For general questions or requests concerning your partnership with Harland Clarke, contact your Harland Clarke representative.
37. Whom do I contact for Technical Support?
For Technical Support with your Harland Clarke Information System, contact technical support at 1-800-643-5737 Monday - Friday 6:00am - 7:00pm CDT.


Close Window