Frequently Asked Questions
Answers to Frequently Asked Questions
Web Site Related QuestionsQ: Can I order products for my new account on your Web site?
New account checks can be ordered through your Financial Institution to safeguard the security of your account. Once you have placed an initial order through your Financial Institution, you may place reorders conveniently through ClarkeAmerican.com as long as your Financial Institution uses Clarke American as their preferred check provider.
Q: How can I find your phone number?
Under Contact Us there is a "Call" icon that will display our toll free number and our hours of support.
Q: How do I cancel an order?
If you need to cancel your order, please contact us as quickly as possible by calling 1-800-503-2345. You can also contact us online by clicking the Chat icon. The chat and email options can be accessed from the left navigation bar.
Q: How do I check my order status?
You can determine the status of your order by clicking the "Order Status" icon located on the grey navigation bar. Please wait 30 minutes after placing an order online before checking the status. Please allow 24 hours if your order is placed through your financial institution. In the future you can conveniently reorder your checks by visiting ClarkeAmerican.com.
Q: What do you do with the customer information you obtain?
In its privacy policy, Clarke American promises to keep customer data secure by "not disclosing, distributing or selling confidential information in any manner to any third party, or in any other manner except in the performance of its relationship with the financial institution." Financial information is used solely to process your order and is never shared with third parties who are not involved in the transaction. We may ask you to voluntarily provide feedback on the Web site or our products and services. The data collected is not tied to any personally identifiable information, and its use is limited to helping us provide an even better experience for our customers. You will find additional information about the policies of ClarkeAmerican.com when you click on the "Privacy" icon located in the grey navigation bar.
Q: What if I can't find the products I need on your web site?
To find out about additional products not shown on the web site, you can send us an email or you can chat with us online. Our product experts are available by phone.
Q: What if I want to make changes to my selection?
Back buttons are located throughout the site for your convenience, allowing you to make changes to what you have selected. You also have the option to change your selections from the Shopping Cart. Your order will not be processed until you click the "Submit" button on the Shopping Cart page.
Q: Will I be able to view the cost of my order before it is submitted?
You will be shown the price of each product with the available quantity options. Shipping prices for your selected product will be displayed when you select your delivery method. You can see your order total in the shopping cart prior to submitting your order.
Q: Will I receive a confirmation of my order being placed?
Yes. On the Shopping Cart page, you can choose to enter your email address to receive an order confirmation email.